- General
- ‘Renter’ in relation to a vehicle means any party who signs the rental agreement OR any additional driver competent to drive the rented vehicle in Mauritius.
- ‘Ami-go Car Rental Ltd’ is a registered company under the legal jurisdiction of Mauritius and mentioned in the rental agreement.
- ‘Vehicle’ means any car, van, scooter or any mechanically propelled vehicle for rental purpose for any agreed rental period.
- ‘Damage’ means any damage(s) caused to the rented vehicle or to any third party property by collision, theft or by any means consequently changing its initial condition.
- ‘Pick Up’ means the moment the Renter signs the rental agreement and collect the keys of the vehicle booked by him
- ‘Drop Off’ means the moment the vehicle is returned to Ami-go Car Rental Ltd
- ‘Excess’ or ‘Deductible’ is also known as a security deposit; which serves as a guarantee in case of an accident or damages to the car. The amount is held by our bank until the safe return of the car. Should there be damages to the car; the repair charges will be deducted directly from the excess held by Amigo Car Rental Ltd and the remaining amount returned back to you as per our company’s policy.
- Required documents
- Renter must produce a valid driving licence issued by competent authorities from his country of origin and issued to him/her at least 2 years before the rental date. An international driving licence should however be produced together with the normal driving licence in case it is in any languages other than Roman alphabets (Chinese, Arabic, Japanese, Hindi, etc.).
- International driving licence is not compulsory if you’ll be visiting Mauritius for a period of less than 3 months.
- Renter shall after completing his/her booking upload his/her driving licence and passport or send these documents by email for our records.
- Renter must also produce originals of his/her driving licence and passport as a proof of identity upon arrival to collect his/her car.
- Renter must also present a valid Credit Card (Visa, MasterCard, Amex) for the full settlement of outstanding rental fees and for the pre authorization of the excess security deposit. (Debit cards are not accepted.)
- Rental includes the following:
- Unlimited mileage
- Full Comprehensive Insurance
- Free Additional Driver
- 24 Hour Roadside Assistance
- Free Airport delivery and Collection
- Free delivery and Collection at all Hotels (for rentals of more than 5 days)
- Rental excludes the following:
- Fines, Parking charges
- Administrative fee for fines
- No show/Cancellation Charges
- Late return
- Bank charges for Credit and Debit card processing at delivery
- Keys and documents loss
- Delivery and Collection at Hotels/ Villas or House for rental less than 5 days’ rental
- Vehicle: Car Category & Group
- Ami-go Car Rental Ltd cannot guarantee any particular make or model that has been booked by the Renter. Car models displayed and listed on our website are the most commonly used but may be substituted at our discretion for planning purposes or for any unforeseen circumstances such as mechanical breakdowns or accidents. Alternately a vehicle from the same category will be offered in terms of engine capacity, transmission mode and boot space.
- In the event we are unable to provide a vehicle from the same category or any improved option (free of charge) we’ll issue a complete refund of the initial deposit.
- In case we have no other option than to provide a downgrade category of vehicle with the renter’s approval then rental rates will be revised and adjusted accordingly.
- Ami-go Mauritius Car Rental Ltd excludes any liability of any additional charges, compensation or any direct or indirect loss resulting from any such changes.
- Vehicle inspection
- A pre hire inspection will be carried out by the Renter and our agent before the Renter takes full responsibility of the vehicle. All visible defects, fuel level and accessories available shall be listed on the rental agreement before being signed both parties.
- A similar exercise will be carried out at pick up of the rented vehicle in the presence of the Renter and our agent. The post inspection form must be duly signed by both parties to avoid any conflictual issues, which might arise later. It is the responsibility of the Renter to sign the post inspection form failing which the Renter shall bear any further charges that may be due by him at a later stage.
- Failing to respect the procedures of the drop off, the renter will be liable for any damages incurred. Ami-go Car Rental Ltd can hold the Renter’s excess amount to any arising expenses if the procedures of the drop off is not respected as ordered by our agent.
- Rental Rate & Period
- The rental rate is calculated on a 24 Hour basis. An hour grace time is normally applied at the end of the rental period after which the Renter shall be charged Rs150.00 for each additional hour.
- Renter shall return the vehicle at the time specified on the rental agreement; failing to respect the time additional charges will be applied and may be higher than normal rates.
- Renter shall return the Vehicle at the agreed location, date and time mentioned in the rental agreement.
- Extension of the rental period; the Renter shall notify Ami-go Car Rental Ltd at least 24 hours before the end of the rental date and only with the consent of Ami-go Car Rental Ltd the Renter shall have to forward the amount of the rental in progress otherwise he may be liable to judicial prosecution for miss appropriation of a vehicle or embezzlement
- Use of the Vehicle
- The Renter shall make use of the vehicle responsibly with outstanding care and consideration and maintain its good running condition.
- The Renter shall also be responsible to any additional devices such as GPS system, car seat and return same in their initial conditions.
- The Vehicle shall be locked at all times when left unattended. Subsequently any loss or damage caused to an unlocked Vehicle shall be solely the Renter’s responsibility.
- The Vehicle is delivered in as new clean conditions and shall be returned in the same condition of neatness as far as possible. A cleaning fee might be charged to the Renter in case where the vehicle is returned in an untidy condition.
- All Ami-go Car Rental Ltd vehicles are designated as non-smoking zone. Additional cleaning fees may apply if the rental car is returned dirty as it needs to be meticulously cleaned or deodorized due to smoking.
- The Renter shall abide to the Road Traffic Act in force in Mauritius and shall be liable to any fines resulting in any breach by him/her accordingly during the rental period.
- The Vehicle shall be returned in the same condition as at the beginning of the rental and the Renter shall be liable to reimburse Ami-go Car Rental Ltd for any damage(s) caused to the Vehicle and refund Ami-go Car Rental Ltd all costs it may incur.
- Maintenance & Mechanical Problems
- All maintenance and mechanical repairs is Ami-go Car Rental Ltd responsibility unless or otherwise with the written approval of Ami-go Car Rental Ltd. The cost of repairs will only be reimbursed if same has been respected and also original receipts of repairs undertaken provided by the Renter.
- All vehicles are roadworthy at time of delivery however should there be any anomaly on the dashboard (warning lights) the Renter must stop the vehicle immediately and if for any other reason the renter believes any mechanical problems could arise same applies; the Renter shall call Ami-go Car Rental Ltd urgently to inform us and we shall advise the Renter on how to proceed.
- Roadside Assistance
- During the rental period the Renter is entitled to 24HR roadside assistance in cases of mechanical breakdown or accident only. However, same doesn’t apply in cases of negligence of the Renter therefore, an extra fee will be charged to the Renter.
- In case of dead battery by negligence; an extra fee of Rs500 will be charged to the Renter.
- Ami-go Car Rental Ltd reserves the right to provide a replacement vehicle in cases of road accident.
- Insurance
- All our rental packages come with ‘All Comprehensive Insurance’ that includes Collision Damage Waiver with an excess or deductible varying from Rs25,000 to Rs35,000 depending on the car or category you choose; which at the same time limit your financial liability to only the excess or deductible.
- However, our insurance policy does not cover the following:
- Driving under the influence of alcohol or drugs.
- Damage caused by an unauthorized driver.
- Accidental damage to tyres, mirrors, windows, windshield, under carriage, headlights, dashboard and roof due to driver’s carelessness.
- Gross negligence; driving without due care and attention.
- Damage caused to engine due to lack of oil or filling the vehicle with the wrong type of fuel.
- Loss of personal belongings.
- Loss of keys.
- Loss or damages to equipment (GPS, Child Seats, radio, etc…).
- Theft of the Vehicle.
- Bank charges and administrative fees related to refund.
- Insurance waiver (Extra insurance)
- You have the option to reduce the excess by 50% by agreeing to pay an additional daily fee added to your normal rate which unfortunately is not refundable and is only applicable for rental exceeding 5 days. In the event of an accident or damages to the vehicle you will only be liable to pay 50% of the excess or deductible as you’ve opted for the extra insurance.
- Opting for the Insurance waiver means that Ami-go Car Rental Ltd will only pre-authorize half the deductible amount; however, the insurance waiver doesn’t cover the following:
- Driving under the influence of alcohol or drugs.
- Damage caused by an unauthorized driver.
- Accidental damage to tyres, mirrors, windows, windshield, under carriage, headlights, dashboard and roof due to driver’s carelessness.
- Gross negligence; driving without due care and attention.
- Damage caused to engine due to lack of oil or filling the vehicle with the wrong type of fuel.
- Loss of personal belongings.
- Loss of keys.
- Loss or damages to equipment (GPS, Child Seats, radio, etc…).
- Theft of the Vehicle.
- Bank charges and administrative fees related to refund.
- Accident
- In the event of an ACCIDENT, theft or fire occurred even partial; the renter shall immediately contact Ami-go Car Rental Ltd and our team will guide and advise you on how to proceed.
- Important to note that in Mauritius when an accident occurs where there are two vehicles involved and nobody is injured both parties should proceed to an agreed statement of facts.
- The statement of facts shall be submitted to Ami-go Car Rental Ltd in the least possible delay and should the Renter fail to do so then no insurance or insurance waiver will cover damages and repairs to the vehicle.
- In case the situation is complicated then the Renter shall inform Ami-go Car Rental Ltd Team and a team member will attend the location as soon as possible.
- If following the accident, the Vehicle is not roadworthy Ami-go Car Rental Ltd reserves the right to replace same with a Vehicle from the same category and should a replacement vehicle be unavailable for any other reasons, Ami-go Car Rental Ltd reserves the right to cancel the booking and proceed for a refund for any unused days by the renter.
What to do if it’s a ‘HIT AND RUN’ accident?
In the event of a hit and run accident, it is important to collect as much information as possible. The information collected will eventually help the police to find the driver who has caused the accident. Furthermore, it will also help our insurance company to make decisions about the claim. In case the hit and run accident is not proven, it may be considered as an attempt to defraud the insurance company.
Valuable information you can gather at a hit and run accident:
• The license plate number of the other vehicle
• Look around for any possible eyewitnesses of the accident
• Take pictures of the accident scene from different angles
• Time, date and location the accident happened
- Reservation, Payments & Excess Deposits
- A minimum of 25% of total rental rate is required to confirm a booking with Ami-go Car Rental Ltd
- The outstanding balance shall be settled at collection either in cash (Euro, Dollar, Pound Sterling, Mauritian Rupees) or by credit card however, shall Renter decide to pay by credit card an additional fee of 2% of total amount due is chargeable as bank charges and also important to note that conversion is calculated at selling rate.
- Excess deposit is compulsory and is accepted either in cash or by pre authorization from Renter’s credit card.
- Excess deposit may take up to 15 working days before being released as per local banking procedures.
- If Excess deposit is effected in cash, then same will be refunded upon drop off provided the vehicle is returned in the same conditions at pick up time.
- Ami-go Car Rental Ltd will not release any vehicle if the excess amount is not provided upon pick up of same.
- The excess amount varies from Rs20,000 to Rs35,000 depending on vehicle categories or models.
- Cancellation & Refund Policy
Ami-go Car Rental Ltd REFUND policy applies only in the following situations:
- If cancellation is made 5 working days before rental start date
- If for a reason which is out of the Renter’s control (disaster…etc)
- If Renter has one of the above mentioned reason and has notified us via our mail ( info@amigomauritius.com ) in due time.
Ami-go Car Rental Ltd REFUND policy doesn’t apply in the following situations:
- If reservation amount is less than €50
- If Renter’s cancellation request reaches us less than 5 working days
- If Renter returns the car early than agreed on the rental agreement
- There is no refund for booking made 72hours before rental date
In case of refund, it’s the Renter who shall bear all administrative costs and bank charges for all refunds by bank transfer or Credit card.