Frequently Asked Questions…

1) How old should I be to be able to hire a car in Mauritius?

You must be 21 years or above and have held your driving licence for at least one year.

2) Do I need an international driving licence to drive in Mauritius?

No. A valid driving licence from your country of origin will do.

3) On which side of the road shall I drive on?

In Mauritius you have to drive on the left side of the road as we follow the same traffic rules as in the United Kingdom.

Also note that all vehicles have their steering wheel n the right side.

4) How are the roads in Mauritius?

All main roads are wide enough with proper road markings and sign posts therefore making it easy and safe to drive around.

5) Can I add a second driver?

Yes.  You can add  a second driver for free.

6) Is mileage restricted on my rental?

No.  All our rates are with unlimited mileage

1) How can I make a booking?

You can book online through our website.

You can also phone us on 00230 5 822 2840.

You may also send us an email on info@amigomauritius.com

2) Is it safe to book online with Amigo Car Rental?

Our website is safe and secure with the latest  SSL certification.

3) How does the online booking process works?

Booking a car online is very easy and simple; all you need is to follow these few easy steps and you are done.

You have to input when and where you want your car then you choose a car from our different categories, after that you

can add extras and you’ll get in our best quote instantly.

If you are happy with the quote then you proceed to checkout and you are done.

4) Is there a minimum rental period?

Yes.  The minimum rental is 3 days

5) How is the rental rate calculated?

Our rental rate is calculated on 24 hr.

6) Are there any additional charges or taxes in the price quoted?

No.  The price quoted is what you pay; no bad surprises

7) How do I confirm my booking?

After booking through our booking engine; you will have to pay a minimum of 25%  of the total rental fee to confirm your booking.

8) What happened after I have paid the deposit?

After payment of the deposit you will receive a confirmation email on the email address provided to confirm your payment and booking.

9) Is it safe to pay online?

Yes.  We use the Paypal payment gateway which is one of the safest online payment solution.

10) Will I get to know the exact make, model, color and fuel type of my booking?

Unfortunately we cannot guarantee the make, model, color and fuel type in advance.  Should you have a special request,

kindly inform us via email and will try our level best to entertain your request.

11) What does the term ‘ OR SIMILAR’ means?

Our cars are classified in different categories and we cannot guarantee the exact make, model or color, hence the term ‘Or Similar’ is used to give you an idea on the type of vehicle you will be provided at arrival depending on the category you’ve booked.

12) What if i want to modify my booking?

Should you want to modify your booking kindly send us an email 72 hours before the start of your proposed rental and our team will help you out.

13) What if I want to cancel my booking?

 If you decide to cancel your booking, just send us an email on info@amigomauritius.com and we will do needful.  Unfortunately as per our refund policy; we will refund only in exceptional cases (see terms & conditions page).

1) Are there any additional charges or taxes in the price quoted?

No.  The price quoted is what you pay; no bad surprises

2) How do I settle the outstanding balance?

You can pay by cash in Euros or Mauritian Rupees.

We also accept all major credit cards (bank charges applies)

3) Can someone else pay for my rental?

Yes, of course.

4) Do I have to pay any excess or deductible?

Yes.  You have to make a deposit ranging from Rs 25,000 to Rs 35,000 depending on the car model you’ve hired.

5) What is an excess / deductible?

The excess is also known as a security deposit; which serves as a guarantee in case of an accident or damages to the car.

The amount is held until the safe return of the car.  Should there be damages to the car; the repair charges will be deducted

directly from the excess held by Amigo Car Rental Ltd and the remaining amount returned back to you.

6) How do I pay the Excess amount?

We will Pre Authorized the amount from your credit card through our bank; after you return the car the excess amount will

be released automatically back to you account (please allow 14 working days) however if the car has damages on collection then the cost

of repairs will be deducted directly from the excess amount.

1) Upon arrival Where will I find Amigo Car Rental staff?

Our staff will be at the Airport Arrival Lounge with a board bearing AMIGO MAURITIUS to greet you.

2) How can I contact Amigo Mauritius Car Rental?

You can contact us on : 00230 5822 2840 or 00230 5822 2841.

3) Do you deliver and collect cars at other locations other than the Airport?

Yes.  We do deliver and collect cars at different locations around the island for an additional fee of Rs500.

4)  What documents do i need to provide before collecting my car?

• Reservation Voucher
• Passport
• Original Driving License
• Valid credit card

5) Do I have to sign any agreement?

Yes.  After verification of your documents ; you will have to verify the car  and sign a Rental Agreement

6) What is a Rental Agreement?

It is a document whereby you take note of the state of the car, conditions of rental and all other information

regarding your rental with Amigo Car Rental Ltd.

7) Will my car come with a full tank of fuel?

No.  We cannot guarantee that however we operate a same to same fuel policy

(you return the car with the same level of fuel that you got at delivery).

8) What happened if my flight is delayed?

You don’t have to worry; we will wait for you, all you have to do is notify us via whatsapp or send us an email

on info@amigomauritius.com

9) What if i arrive earlier that expected?

In case you arrive earlier that you were supposed to; simply notify us on 00230 5822 2840 and we will try our very

best to meet you at the earliest depending on the availability of our agent.

10) Where should I return the car? 

You will have to return the car to the location specified in your Rental Agreement.

11) What happened when I return the car?

A thorough verification is carried out by our agent and yourself.  If the car is returned in the same condition as at

delivery then the process is a lot easier; otherwise should there be damages, missing equipment or breach of agreement

then you will have to settle the amount of  damages.

12) What additional charges I might incur when I return the car?

As per our policy, if you don’t abide to the following you may have to pay an additional fee at collection:

• Late return without the approval of Amigo Car Rental Ltd
• Lesser fuel than at time of delivery
• Damages to hired vehicle (tyres, windscreens, windows, mirrors, seats and under carriage)
• Missing equipment
• If the vehicle is returned excessively dirty

1)  What type of insurance does Amigo Car Rental provides?

All our rental packages come with ‘All Comprehensive Insurance’ that includes Collision Damage Waiver with

an excess or deductible varying from Rs 25,000 to Rs 35,000 depending on the car or category you choose; which at

the same time limit your financial liability to only the excess or deductible.

2) What is an excess / deductible?

The excess is also known as a security deposit; which serves as a guarantee in case of an accident or damages to the car.

The amount is held by our bank until the safe return of the car.  Should there be damages to the car; the repair charges

will be deducted directly from the excess held by Amigo Car Rental Ltd and the remaining amount returned back to you.

3) How do I pay the Excess amount?

We will Pre Authorized the amount from your credit card through our bank; after you return the car the excess amount will

be released automatically back to you account (please allow 14 working days) however if there are damages to the car on

collection then the cost of repairs will be deducted directly from the excess amount.

4) Does Amigo Car Rental Ltd offer Insurance Waiver (extra insurance)?

You have the option to reduce the excess by 50% by agreeing to pay an additional daily fee added to your normal

rate which unfortunately is not refundable and is only applicable for rental exceeding 5 days.  In the event of an accident

or damages to the vehicle you will only be liable to pay 50% of the excess or deductible as you’ve opted for the extra insurance.

5) What is not covered by Amigo Car Rental Ltd’s insurance and insurance waiver?

• Driving under the influence of alcohol or drugs.
• Gross negligence
• Accidental damage to tyres, mirrors, windows, under carriage, headlights and roof
• Loss of personal belongings
• Loss of keys
• Loss or damages to equipment ( GPS, Child Seats, etc…)

1) What happen in the event of an accident?

If you are involved in an accident, please call on the number provided on the rental agreement immediately and we will advise you on the

steps to follow.

2) What happen in the event I am having problems with the car or have a major breakdown?

First of all, keep calm and don’t panic.  Just give us a call and we will help you out as we offer 24 hr breakdown assistance.  If the car cannot be driven then we will arrange for a taxi to complete your journey and also a replacement car as soon as possible.

3) What if the hired vehicle gets stolen?

In that case, you will only be liable for the excess amount but however you will have to co-operate with the Mauritius Police for inquiry purposes.

4) How much do I have to pay if the hired vehicle gets damaged?

You will be charged the total cost of repairs not exceeding the excess or deductible amount that was agreed at time of delivery unless there

has been a breach of Amigo Car Rental Ltd’s terms and conditions.